tag:blogger.com,1999:blog-47298513988476447892024-03-13T17:20:44.802+00:00Portefólio Reflexivo de Aprendizagem (PRA-13066)Técnicas Comerciais - Conceitos para um futuro Técnico ComercialAnonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.comBlogger50125tag:blogger.com,1999:blog-4729851398847644789.post-76042760912702335042013-08-15T23:48:00.000+01:002013-08-15T23:48:40.780+01:000357 (UFCD 50 horas) Reclamações - Tratamento e encaminhamento
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l6 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Desenvolver a comunicação assertiva no contexto
da gestão de reclamações.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l6 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Tratar ou encaminhar situações de reclamação,
através de uma auto e hétero-gestão das emoções com vista à satisfação dos
clientes.</div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"></span></u></b> </div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Comunicação assertiva<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Comportamento
assertivo como resposta às situações de reclamação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->O
perigo iminente do conflito e suas repercussões<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->As
atitudes na gestão de conflitos – Fuga, acomodação, rivalidade, cooperação e
compromisso<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->As
vantagens das atitudes de cooperação/compromisso<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Tratamento e encaminhamento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Significado
de uma reclamação para a empresa<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapas
do tratamento das reclamações<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l1 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Lidar
com as emoções dos clientes<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l1 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Lidar
com as nossas emoções<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l1 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Resolver
ou reencaminhar as situações<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Linguagem
adequada às reclamações<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891877132847995 -9.0354931354522738.891684132847992 -9.035808135452271 38.892070132848 -9.03517813545227tag:blogger.com,1999:blog-4729851398847644789.post-79289341665319480582013-08-15T23:21:00.000+01:002013-08-15T23:21:50.801+01:000363 (UFCD 50 horas) Equipamentos e sistemas aplicados à atividade comercial
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"></span></u></b> </div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Utilizar a telemática na ótica do utilizador no
ponto de venda, assim como operar com os sistemas de proteção de bens.<o:p></o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Equipamentos e aplicações mais frequentes no
ponto de venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Pagamentos
eletrónicos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Leitura
e gestão por código de barras<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Sistemas
de proteção de produtos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Outros<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Sistemas anti-roubo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891915990336038 -9.035460948944091838.891143490336042 -9.0367214489440926 38.892688490336035 -9.034200448944091tag:blogger.com,1999:blog-4729851398847644789.post-90452902225448534742013-08-15T23:19:00.000+01:002013-08-15T23:19:53.936+01:000362 (UFCD 50 horas) Software aplicado à atividade comercial
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Executar tarefas com o software tipo da
atividade comercial.<o:p></o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Software tipo da atividade comercial<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891836049054923 -9.035432337841484738.890291049054923 -9.037953837841485 38.893381049054923 -9.0329108378414844tag:blogger.com,1999:blog-4729851398847644789.post-14458711540738930312013-08-15T23:18:00.000+01:002013-08-15T23:18:01.113+01:000361 (UFCD 25 horas) Organização e manutenção do arquivo
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Descrever as funções e os registos da gestão de
arquivo.<o:p></o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Técnicas de arquivo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Conceito<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Funções<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Requisitos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Caracterização<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Critérios
de classificação e arquivo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Principais
regras do arquivo informático<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891888266680787 -9.0354976056914938.891695266680784 -9.03581260569149 38.89208126668079 -9.0351826056914888tag:blogger.com,1999:blog-4729851398847644789.post-5920040943382355762013-08-15T23:16:00.000+01:002013-08-15T23:16:08.587+01:003839 (UFCD 25 horas) Documentação comercial e circuitos de correspondência
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l1 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Organizar e preencher os documentos de acordo
com as diferentes fases da atividade comercial, respeitando os circuitos da
correspondência numa empresa.</div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l1 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Documentos comerciais<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Seleção
e organização<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Preenchimento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l1 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Circuito de correspondência<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Receção<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Abertura/registo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Distribuição<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Expedição<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891797078374061 -9.035375118255615238.890252078374061 -9.0378966182556155 38.893342078374062 -9.0328536182556149tag:blogger.com,1999:blog-4729851398847644789.post-16069149120534494162013-08-15T23:14:00.000+01:002013-08-15T23:14:06.726+01:000373 (UFCD 50 horas) Empresa comercial- funcionamento e organização do trabalho<br />
<span style="background-color: black; font-family: Arial, Helvetica, sans-serif;"><span style="font-family: Times New Roman;">
</span><br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><span style="font-family: Times New Roman;">OBJETIVOS</span></span></u></b></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Analisar o funcionamento de uma empresa
comercial.<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Identificar e aplicar os diferentes métodos de
organização do trabalho, reconhecendo a importância da gestão participativa por
objetivos.<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Definir objetivos de vendas no âmbito da gestão
participativa.<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Sistematizar os factos fundamentais da evolução
histórica do sector do comércio.<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><span style="font-family: Times New Roman;">CONTEÚDOS<o:p></o:p></span></span></u></b></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Empresa comercial – Funcionamento e organização
do trabalho<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Funcionamento
de uma empresa comercial<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l2 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Circuitos
formais<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l2 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Circuitos
informais<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l2 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Objetivos<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Organização e métodos de trabalho<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Métodos
de organização do trabalho<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><span style="font-family: Times New Roman;">Gestão
participativa por objetivos<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><span style="font-family: Times New Roman;">A
previsão de vendas<o:p></o:p></span></div>
<span style="font-family: Times New Roman;">
</span></span><br />Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891875017675694 -9.035425184410996738.890330017675694 -9.037946684410997 38.893420017675695 -9.0329036844109964tag:blogger.com,1999:blog-4729851398847644789.post-41110314583498950602013-08-15T23:11:00.000+01:002013-08-15T23:11:25.974+01:000372 (UFCD 25 horas) Comércio - Evolução e modelos organizacionais
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Sistematizar os factos fundamentais da evolução
histórica do sector do comércio, analisando as suas tendências.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar os principais modelos
organizacionais das empresas comerciais.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l4 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Setor do comércio<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->História
do comércio<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Caracterização
do setor do comércio<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l5 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Atualidade<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l5 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Tendências
de evolução<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l4 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Modelos organizacionais <o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Modelos
organizacionais das empresas do setor do comércio<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Estruturas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Estratégias<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Mercados<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891888155188305 -9.035407304763793938.891115655188308 -9.0366678047637947 38.8926606551883 -9.0341468047637932tag:blogger.com,1999:blog-4729851398847644789.post-35848887816639400872013-08-15T23:09:00.000+01:002013-08-15T23:09:22.859+01:000358 (UFCD 50 horas) Língua inglesa - Atendimento no serviço pós-venda
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Adquirir e aplicar vocabulário específico da
língua inglesa, na comunicação verbal com clientes estrangeiros, no serviço
pós-venda.<o:p></o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Linguagem básica aplicada às diferentes fases da
gestão de reclamações<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Expressões informáticas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891901391130396 -9.0354846417358238.8918048911304 -9.03564214173582 38.891997891130394 -9.03532714173582tag:blogger.com,1999:blog-4729851398847644789.post-66607215721877727712013-08-15T22:53:00.001+01:002014-09-10T03:17:17.497+01:000364 (UFCD 25 horas) Marketing comercial - Conceitos e fundamentosMARKETING COMERCIAL - CONCEITOS E FUNDAMENTOS<br />
<br />
<div style="text-align: center;">
Google+<a href="https://draft.blogger.com/blogger.g?blogID=4729851398847644789#editor/target=post;postID=6660721572187772771;onPublishedMenu=allposts;onClosedMenu=allposts;postNum=8;src=link" target="_blank">https://draft.blogger.com/blogger.g?blogID=4729851398847644789#editor/target=post;postID=6660721572187772771;onPublishedMenu=allposts;onClosedMenu=allposts;postNum=8;src=link</a></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com02615 Alverca do Ribatejo, Portugal38.892020324831442 -9.035492404368596938.891634324831443 -9.0361229043685967 38.892406324831441 -9.0348619043685972tag:blogger.com,1999:blog-4729851398847644789.post-8956705790331513402013-08-15T22:53:00.000+01:002013-08-15T22:53:14.968+01:000397 (UFCD 25 horas) Atendimento e serviço pós-venda
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"></span></u></b> </div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aplicar as técnicas de atendimento pós-venda,
esclarecendo o cliente sobre direitos, garantias e serviço pós-venda.<o:p></o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Atendimento pós-venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Postura
do comercial no pós-venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Fases
do atendimento no pós-venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Serviço pós-venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Garantias<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Entregas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Assistência
técnica<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Importância
de gerir os compromissos assumidos com o cliente, nomeadamente no tocante a
prazos e condições<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Deveres
e direitos dos consumidores<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891898900006161 -9.035491347094648538.891512900006163 -9.0361218470946483 38.89228490000616 -9.0348608470946488tag:blogger.com,1999:blog-4729851398847644789.post-76565791506521567882013-08-15T22:51:00.000+01:002013-08-15T22:51:22.829+01:000355 (UFCD 25 horas) Fidelização de clientes
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aplicar as técnicas de fidelização, com vista ao
estabelecimento de uma relação de parceria contínua.</div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Conceito e objetivos da fidelização<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Mecanismos que afetam a relação com o cliente e
a sua fidelização<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Técnicas de fidelização<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Ficheiro e o controlo de clientes<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Instrumentos de aferição da satisfação do
cliente<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891907640378996 -9.035468101064907438.891521640379 -9.0360986010649071 38.892293640378995 -9.0348376010649076tag:blogger.com,1999:blog-4729851398847644789.post-72339272900809927252013-08-15T22:48:00.000+01:002013-08-15T22:49:47.931+01:000371 (UFCD 50 horas) Língua inglesa - Vendas<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aplicar vocabulário específico da língua inglesa
na comunicação verbal com clientes estrangeiros no processo de atendimento.<o:p></o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Linguagem básica aplicada às diferentes fases da
venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Expressões idiomáticas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891890131727266 -9.03547883022838538.891697131727263 -9.0357938302283856 38.892083131727269 -9.0351638302283845tag:blogger.com,1999:blog-4729851398847644789.post-58963605136989716852013-08-15T22:46:00.000+01:002013-08-15T22:46:48.037+01:000354 (UFCD 50 horas) Língua inglesa - Atendimento
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aplicar vocabulário específico à língua inglesa,
na comunicação verbal com clientes estrageiros, no processo de atendimento.</div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Linguagem específica aplicada às diferentes
fases do atendimento, nas vertentes orais e escritas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Expressões idiomáticas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891835267969775 -9.035468101064907438.891062767969778 -9.0367286010649082 38.892607767969771 -9.0342076010649066tag:blogger.com,1999:blog-4729851398847644789.post-13174703189115579952013-08-15T22:44:00.000+01:002013-08-15T22:44:55.802+01:000353 (UFCD 25 horas) Atendimento telefónico
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Organizar o processo de atendimento telefónico,
tendo em conta as suas principais etapas e regras.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Adequar a linguagem à utilização do telefone
como veiculo de comunicação, clarificando e enriquecendo a mensagem.<o:p></o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS<o:p></o:p></span></u></b></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Etapas e regras do atendimento telefónico<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapas
do atendimento telefónico<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Guião
de apoio ao operador<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Abordagem
inicial<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Prestação
do serviço/reencaminhamento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Despedida<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Regras
elementares do comportamento no atendimento telefónico<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Comunicação telefónica<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Linguagem
adequada à comunicação telefónica<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Comunicação
verbal (a forma)<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l4 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Articulação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l4 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Fluência<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l4 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Modulação
(volume, ritmo e tom)<o:p></o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891824134765784 -9.035464524349663438.891051634765788 -9.0367250243496642 38.892596634765781 -9.0342040243496626tag:blogger.com,1999:blog-4729851398847644789.post-43843667023766196182013-08-15T22:42:00.000+01:002013-08-15T22:42:33.447+01:007843 (UFCD 50 horas) Técnicas de negociação e venda
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar as necessidades e as motivações do
cliente.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Descrever o processo comunicacional na venda.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aplicar as técnicas de negociação.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar as fases do ciclo de vida de uma
venda.<o:p></o:p></div>
<br />
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->O processo comunicacional na venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Bases
da comunicação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Qualidades
e aptidões básicas do vendedor<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->A
linguagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Técnicas
de expressão<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Retórica
e persuasão<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Escuta
ativa<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Técnicas de negociação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Argumentação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Tratamento
das objeções<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->As
perguntas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Alternativa
positiva<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Apresentação
do preço<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Técnicas de venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Identificação
das motivações e necessidades<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Análise
e avaliação das soluções possíveis<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->A
demonstração da solução<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->A
concretização<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891886875063285 -9.0354600547652838.891693875063282 -9.0357750547652813 38.892079875063288 -9.03514505476528tag:blogger.com,1999:blog-4729851398847644789.post-41171223649730203062013-08-15T22:40:00.000+01:002013-08-15T22:40:27.101+01:007842 (UFCD 50 horas) Técnicas de atendimento
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Enumerar e caraterizar as principais qualidades
de um atendedor profissional, reconhecendo a sua relevância no desempenho da
função.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar a diferença entre os conceitos de
atendimento/venda e atitude/comportamento.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar e aferir as motivações/necessidades
de cada cliente.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Estruturar o processo de atendimento, aplicando
as atitudes/comportamentos associados a cada etapa.<o:p></o:p></div>
<br />
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Perfil e funções de um atendedor<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Caraterísticas/qualidades
de um atendedor profissional<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Atendimento – Conceitos gerais<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Atendimento/venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Atitude/comportamento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Diagnóstico de necessidades<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Origem
das motivações/necessidades<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Análise
prévia do perfil de cliente<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Estrutura
de um guião de “perguntas tipo”<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Etapas do processo de atendimento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Abordagem
inicial<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Prestação
do serviço<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Despedida<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Operações
de caixa<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Atendimento na receção e tratamento de
reclamações<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891829701240582 -9.035457372228847838.891057201240585 -9.0367178722288486 38.892602201240578 -9.034196872228847tag:blogger.com,1999:blog-4729851398847644789.post-30513795614472387612013-08-15T22:38:00.000+01:002013-08-15T22:38:01.638+01:000350 (UFCD 50 horas) Comunicação interpessoal - Comunicação assertiva<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l5 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar e caraterizar os elementos
intervenientes no processo de comunicação e os diferentes perfis
comunicacionais.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l5 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Desenvolver comunicação assertiva.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l5 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar e transpor as barreiras que surgem
nas diferentes fases do processo de comunicação.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l5 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Realizar os diversos tipos de processamento
interno da informação.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l5 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aplicar os diferentes tipos de perguntas no
processo de comunicação.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<span style="mso-spacerun: yes;"></span> </div>
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l9 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Processo de comunicação e perfis comunicacionais<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Função
e importância dos elementos que intervêm no processo de comunicação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 110.2pt; mso-list: l4 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Emissor/recetor<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 110.2pt; mso-list: l4 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Canal<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 110.2pt; mso-list: l4 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Mensagem/código<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 110.2pt; mso-list: l4 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Contexto<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 110.2pt; mso-list: l4 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Feedback<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Diferentes
perfis comunicacionais<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l10 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Passivo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l10 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Agressivo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Manipulador<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Assertivo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l9 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Comunicação assertiva<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Particularidades
e vantagens do perfil assertivo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Empatia<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l8 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Escuta
ativa/escuta dinâmica<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l8 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Conceito
de contexto comum<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l8 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Semântica
sintaxe<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l8 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Paralinguagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l9 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Barreiras à comunicação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l7 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Barreiras
gerais do processo de comunicação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l2 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Barreiras
internas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l2 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Objetivas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l2 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Subjetivas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l2 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Barreiras
externas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l7 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Barreiras
típicas das diferentes fases do processo de comunicação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level1 lfo10; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Construção,
adaptação, envio, receção e interpretação da mensagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l9 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Processo interno da informação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l7 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Processamento
fonético<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l7 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Processamento
literal (significado)<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l7 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Processamento
reflexivo (empático)<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l9 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Tipos de perguntas no processo de comunicação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo11; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Abertas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo11; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Fechadas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo11; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Retorno<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo11; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Reformulação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt;">
<o:p> </o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891857710530736 -9.035460501854686338.891761210530738 -9.0356180018546866 38.891954210530734 -9.035303001854686tag:blogger.com,1999:blog-4729851398847644789.post-5717208345425984502013-08-15T22:36:00.000+01:002013-08-15T22:36:46.716+01:000369 (UFCD 50 horas) Língua inglesa - Gestão de stocks
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Adquirir e aplicar vocabulário específico da
língua inglesa no processo de encomendas com fornecedores estrangeiros.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Linguagem básica aplicada à gestão das encomendas
e dos stocks<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Expressões idiomáticas<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Vila Franca de Xira, Portugal38.891888865268079 -9.035521298646926938.891888865268079 -9.0355212986469269 38.891888865268079 -9.0355212986469269tag:blogger.com,1999:blog-4729851398847644789.post-16585643023048968732013-08-15T22:31:00.000+01:002013-08-15T22:31:28.222+01:000368 (UFCD 50 horas) Controlo e armazenagem de mercadorias
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Enumerar os princípios fundamentais da gestão de
um armazém.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Enunciar todos os aspetos envolvidos na receção,
aprovisionamento e acondicionamento dos diferentes tipos de produtos.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Controlar o processo de gestão das encomendas.<o:p></o:p></div>
<br />
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS</span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l4 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Armazém<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Instalações
de armazenagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Equipamento
de armazenagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Organização
do espaço, do artigo e dos documentos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Aspetos
logísticos de um pequeno armazém<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l4 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Armazenagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Quando
e como encomendar<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Stock
mínimo de segurança<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Receção
de mercadorias e sua conferência<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Controlo
de entradas e saídas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l4 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Gestão das encomendas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l2 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Organização
da base de dados<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l2 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Escolha
do sortido<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l2 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Comunicação
com os fornecedores<o:p></o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt 54pt;">
<o:p> </o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Vila Franca de Xira, Portugal38.8918785244657 -9.0354698894225338.8918785244657 -9.03546988942253 38.8918785244657 -9.03546988942253tag:blogger.com,1999:blog-4729851398847644789.post-14975495563603931212013-08-15T22:27:00.000+01:002013-08-15T22:27:17.529+01:007851(UFCD 50 horas) Aprovisionamento, logística e gestão de stocks
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l8 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Estabelecer e implementar metodologias de gestão
de aprovisionamentos e de logística industrial.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l8 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar e caraterizar técnicas de gestão de
stocks.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l8 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar as diferentes etapas da compra e
estratégias de negociação com os fornecedores.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l8 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar e analisar os diferentes custos
associados aos stocks e armazenamento.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l8 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Utilizar os principais instrumentos de controlo
e informação de stocks.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<span style="mso-spacerun: yes;"> </span><o:p></o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<o:p> </o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS<o:p></o:p></span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aprovisionamento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Papel
da compra na cadeia de abastecimento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Processo
de compra e respetivas etapas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Gestão
de fornecedores<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Aspetos
qualitativos na seleção de fornecedores<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Negociação
e revisão de preços<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Comparação
entre fornecedores<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l0 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Avaliação
de fornecedores<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Gestão de stocks<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Introdução
à gestão de stocks<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level1 lfo5; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Noção
e tipos de stocks<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Princípios da gestão de stocks<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Definição
e objetivos de gestão de inventário<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Tipo
de matérias a armazenar<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Determinantes
do nível ótimo de stock<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Condicionantes
específicas de armazenagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Condições
de mercado<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Logística
e planeamento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l5 level1 lfo6; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Condições
de entrega<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l7 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Custos associados aos stocks<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Custos
operacionais associados à stockagem da mercadoria<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Custos
de oportunidade face a outras opções<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Noção
de custo operacional e de custo “afundado”<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Descontos/promoções<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l4 level1 lfo8; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Sobrestockagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l7 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Gestão da variação da procura e do nível de
stocks<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l7 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Benefícios esperados com a gestão de stocks<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l7 level1 lfo7; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Controlo de existências/inventariação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Normas
gerais de inventariação de bens e produtos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Determinação
de consumos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Documentação
utilizada nos inventários<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Controlo
de qualidade nos aprovisionamentos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l6 level1 lfo9; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Logística
e sistemas de informação <o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891888517379641 -9.03548061842229838.891792017379643 -9.0356381184222982 38.891985017379639 -9.0353231184222977tag:blogger.com,1999:blog-4729851398847644789.post-49906771033690554482013-08-15T22:24:00.000+01:002013-08-15T22:24:16.375+01:000349 (UFCD 25 horas) Ambiente, Segurança, Higiene e Saúde no Trabalho - Conceitos básicos<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br />
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar os principais problemas ambientais.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Promover a aplicação de boas práticas para o
meio ambiente.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Explicar os conceitos relacionados com a
segurança, higiene e saúde no trabalho.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Reconhecer a importância da segurança, higiene e
saúde no trabalho.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar as obrigações do empregador e do
trabalhador de acordo com a legislação em vigor.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar os principais riscos presentes no
local de trabalho e na atividade profissional e aplicar as medidas de prevenção
e proteção adequadas.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Reconhecer a sinalização de segurança e saúde.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Explicar a importância dos equipamentos de
proteção coletiva e de proteção individual.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<o:p> </o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS<o:p></o:p></span></u></b></div>
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br />
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Ambiente<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Principais
problemas ambientais da atualidade<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Resíduos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Definição<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Produção
de resíduos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Gestão
de resíduos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Entidades
gestoras de fluxos específicos de resíduos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Estratégias
de atuação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Boas
práticas para o meio ambiente<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Segurança, higiene e saúde no trabalho<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Conceitos
básicos relacionados com a SHST<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Trabalho,
saúde e segurança no trabalho, higiene no trabalho, saúde no trabalho, medicina
no trabalho, ergonomia, psicossociologia do trabalho, acidente de trabalho,
doença profissional, perigo, risco profissional, avaliação de riscos e
prevenção <o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Enquadramento
legislativo nacional da SHST<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Obrigações
gerais do empregador e do trabalhador<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Acidentes
de trabalho<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Conceito
de acidente de trabalho<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Causas
dos acidentes de trabalho<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Consequências
dos acidentes de trabalho<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Custos
diretos e indiretos dos acidentes de trabalho<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Doenças
profissionais<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Conceito<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Principais
doenças profissionais<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Principais
riscos profissionais<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Riscos
biológicos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Vias
de entrada no organismo<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Medidas
de prevenção e proteção<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Riscos
físicos (conceito, efeitos sobre a saúde, medidas de prevenção e proteção)<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Ambiente
térmico<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Iluminação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Radiações
(ionizantes e não ionizantes)<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Ruído<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Vibrações<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level3 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Riscos
químicos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 126pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Produtos
químicos perigosos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 126pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Classificação
dos agentes químicos quanto à sua forma<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 126pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Vias
de exposição<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 126pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Efeitos
na saúde<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 126pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Classificação,
rotulagem e armazenagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 126pt; mso-list: l2 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">Ø<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Medidas
de prevenção e proteção<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l1 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Riscos
de incêndio ou explosão<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Localização desconhecida.38.8919086978691 -9.0354900061538538.8918121978691 -9.03564750615385 38.892005197869096 -9.03533250615385tag:blogger.com,1999:blog-4729851398847644789.post-91768180369001564222013-08-15T22:21:00.000+01:002013-08-15T22:21:12.598+01:000366 (UFCD 50 horas) Plano de marketing<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Identificar e analisar os pressupostos para a
elaboração de um plano de marketing.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Elaborar planos operacionais de marketing,
respeitando as etapas de desenvolvimento.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<o:p> </o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS<o:p></o:p></span></u></b></div>
<br />
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Plano de marketing – Necessidades e princípios <o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Principais
necessidades de um plano de marketing<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Avaliar
a situação do mercado e do meio<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Avaliar
a competitividade da empresa e seus princípios<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l3 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Planificar
os objetivos, meios e adaptação das ações de desenvolvimento e das ações
corretivas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l1 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Operacionalização do plano de marketing<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapas
do desenvolvimento do plano operacional de marketing<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapa
1 – Análise da situação interna e externa<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Situação
do negócio<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Atuação
da empresa<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Análise
da concorrência<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Análise
SWOT<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapa
2 – Definição do objetivos do plano<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapa
3 – Definição da estratégia de marketing mix<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapa
4 – Afetação de recursos para a organização do plano<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapa
5 – Estabelecimento do plano de ação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapa
6 – Concretização do plano de ação<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l1 level2 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etapa
7 – Controlo das ações desencadeadas<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891890493600044 -9.0354739128997638.891793993600047 -9.035631412899761 38.891986993600042 -9.03531641289976tag:blogger.com,1999:blog-4729851398847644789.post-21109691701099741372013-08-15T22:17:00.000+01:002013-08-15T22:17:25.969+01:000348 (UFCD 50 horas) Técnicas de merchandising
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l1 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Diagnosticar e conhecer os diferentes fatores
que intervêm na otimização de um espaço comercial.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l1 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aplicar as técnicas de promoção do produto.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<o:p> </o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS<o:p></o:p></span></u></b></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"> </span></o:p></span></u></b></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l2 level1 lfo2; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Espaço<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Técnicas
de reposição<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Organização
do espaço de venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Lineares<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><span style="mso-spacerun: yes;"> </span>Gôndolas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Ilhas<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Espaços
quentes e espaços frios no ponto de venda<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Seções<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Famílias<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Maximização
do m<sup>2</sup> no linear<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Maximização
da frente do linear<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Número
de frentes do produto<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 108pt; mso-list: l0 level1 lfo4; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">§<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Exposição
vertical e horizontal<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l3 level1 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Embalagem e promoção dos produtos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Importância
da embalagem e imagem do linear<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Importância
do design e da cor<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Impacto
visual<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Etiquetagem<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Simbologia
promocional no linear<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Promoção
e descontos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 72pt; mso-list: l3 level2 lfo3; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Courier New"; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Vales
e brindes<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891866889169854 -9.035471677780151438.891480889169856 -9.0361021777801511 38.892252889169853 -9.0348411777801516tag:blogger.com,1999:blog-4729851398847644789.post-21071696267379188602013-08-15T22:14:00.000+01:002013-08-15T22:14:53.960+01:000363 (PRA-REFLEXÃO) Equipamentos e sistemas aplicados à atividade comercial<span style="font-family: Arial, Helvetica, sans-serif;"></span><br />Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Alverca do Ribatejo, Portugal38.891895824087811 -9.03547883022838538.891799324087813 -9.0356363302283853 38.891992324087809 -9.0353213302283848tag:blogger.com,1999:blog-4729851398847644789.post-35853807460677693802013-08-15T22:06:00.000+01:002013-08-15T22:06:42.834+01:000367 (UFCD 50 horas) Publicidade e promoção<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">OBJETIVOS<o:p></o:p></span></u></b></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Aplicar as técnicas da publicidade enquanto
forma de comunicação, divulgação e promoção dos produtos/serviços da empresa.<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt;">
<o:p> </o:p></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<o:p> </o:p></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;">CONTEÚDOS<o:p></o:p></span></u></b></div>
<br />
<div align="center" class="MsoNormal" style="margin: 0cm 0cm 0pt; text-align: center;">
<b style="mso-bidi-font-weight: normal;"><u><span style="font-size: 20pt;"><o:p><span style="text-decoration: none;"></span></o:p></span></u></b><br /></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Tipos e objetivos<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Valores e princípios<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Intervenientes<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->A decisão sobre as mensagens e suportes<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Gestão do orçamento<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Avaliação dos resultados<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Principais meios de promoção<o:p></o:p></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Desenvolvimento de programas de promoção<o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/01343429087646514689noreply@blogger.com0Localização desconhecida.38.891865789757929 -9.0354654191833138.891769289757931 -9.03562291918331 38.891962289757927 -9.03530791918331